When you visit a hotel these days, you can pay your bill, schedule activities, even order room service — all through your television. Imagine doing the same at your hospital. At Kaiser Permanente, The Garfield Innovation Center is making that experience a reality, using interactive patient care technology to engage patients and streamline workflows.

Dr. Sidney Garfield pioneered a game changing health care delivery model that kept people well, in addition to providing care when ill. He envisioned a system that encouraged members to maintain a healthy lifestyle, which ultimately became the roots of Kaiser Permanente’s “Thrive” motto.

This new approach to hospital-based healthcare was first tested at Kaiser Permanente’s Panorama City Medical Center, allowing patients access to a complete library of educational resources, view personalized education plans, take tests on what they learned, submit surveys, and more. It was a huge success.


the results

of patients better understood their condition

patient satisfaction with hospital



More new and exciting changes are being innovated and testing at The Garfield Innovation Center in San Leandro every day.  You can learn more about our work here or take a virtual tour here.